Privacy Policy

Last Updated: November 29, 2025

1. Introduction

Welcome to IMAM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted and securely stored)
• Full name
• CNIC (National Identity Card number)

2.2 Registration Information

When you complete the registration form, we collect:

• Personal details: Name, Date of Birth, Gender
• Contact information: Mobile number
• Family information: Father's name, family members' details
• Identity information: CNIC number
• Financial information: Bank name, Account number
• Demographic information: Tribe, Subtribe, Province, District, Tehsil
• Profile photograph

2.3 Payment Information

We display payment information associated with your account, including:

• Payment amounts
• Payment dates
• Payment status
• Bank account information (for verification purposes)

Note: We do not process payments directly. We only display payment information provided by authorized administrators.

2.4 Device Information

We may automatically collect certain information about your device, including:

• Device type and model
• Operating system version
• App version
• Unique device identifiers

2.5 Usage Information

We collect information about how you use our App, including:

• Features accessed
• Time spent in the App
• News articles viewed

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your user account
• Registration Processing: To process and manage your registration applications
• Service Delivery: To provide you with access to payment information and news updates
• Communication: To send you important updates, notifications, and respond to your inquiries
• Security: To protect against fraud, unauthorized access, and other security threats
• Compliance: To comply with legal obligations and regulatory requirements
• Improvement: To improve our App's functionality and user experience

4. Data Storage and Security

We use industry-standard security measures to protect your information:

• Firebase Services: Your data is stored securely using Google Firebase, which provides enterprise-grade security
• Encryption: Passwords are encrypted and never stored in plain text
• Access Controls: Data access is restricted to authorized personnel only
• Secure Transmission: All data transmission is encrypted using SSL/TLS protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (such as Firebase/Google) who assist us in operating our App
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you have given us explicit permission to share your information

6. Third-Party Services

Our App uses the following third-party services:

• Google Firebase: For authentication, database storage, and file storage. Please review Google's Privacy Policy
• Firebase Authentication: For secure user authentication
• Cloud Firestore: For database storage
• Firebase Storage: For image storage

These services have their own privacy policies, and we encourage you to review them.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal data
• Correction: You can update or correct your information through the App
• Deletion: You can request deletion of your account and associated data
• Data Portability: You can request a copy of your data in a portable format
• Withdrawal of Consent: You can withdraw your consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using our App, you consent to the transfer of your information to these servers. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending you a notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted.

12. Consent

By using our App, you consent to our Privacy Policy and agree to its terms.

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